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FAQ

HOW MUCH IS SHIPPING?

U.S. shipping is always FREE!  Free shipping in the U.S. is USPS First Class Mail.  Priority shipping is available as an upgrade.

HOW LONG DOES SHIPPING TAKE?

Order are processed and sent out within 1-2 business days (Monday-Friday)

 

RETURNS and EXCHANGES

We hope you love your purchase, but if for any reason you do need to return or exchange something, please contact us within 12 days of receiving your order.  We will gladly offer a refund or exchange minus the cost of the original shipping and handling*.  Naturally, we cannot take returns on products not purchased online at torilala.com. Returns and exchanges must be sent back in their complete and original packaging.  We reserve the right to limit returns and exchanges.

We value your satisfaction. In order for us to continue and maintain a high level of customer care we ask that you please include the reason for return as well as the original order number in your email to returns@torilala.com to obtain a return authorization number.

*If your order qualified for free shipping the cost of shipping and handling will be deducted from your refund
**Discounted or sale items, collections or gift sets are a final sale


Include your order number on the outside of the package and mail to:

Tori Lala Cosmetics
ATTN: Returns
969G Edgewater Blvd. #197
Foster City, CA 94404 USA


Please note:  Return shipping is at the customers expense and will not be refunded.


INGREDIENTS:

TRUE MATTE LIP CREAM

INGREDIENTS: Isododecane, Trimethylsiloxysilicate, Dimethecone, Cylopentasiloxane, Cyclotetrasiloxane, Trihydroxystearin, Disteardimonium Hectorite, Propylene, Carbonate, Tocopheryl Acetate, Phenoxyethanol, Ethylhexylglycerin, [+/-(May Contain): Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Bismuth Oxychloride (CI 77163),  Blue 1 Lake (CI 42090), Orange 5 Lake (CI 45370), Red 6 (CI 15850), Red 7 Lake (CI 15850), Red 21 Lake (CI 45380), Red 22 Lake (CI 45380), Red 27 Lake (CI 45410), Red 28 Lake (CI 45410), Red 30 Lake (CI 73360), Red 33 Lake (CI 17200), Red 36 (CI 12085), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Yellow 6 Lake (CI 15985), Yellow 10 Lake (CI 47005)]

DEMI LIP CREAM

INGREDIENTS: Ricinus Communis (Castor) Seed Oil, Silica Dimethyl Silylate, Cannabis Sativa Seed Oil, Mentha Piperita (Peppermint) Oil, Stearalkonium Hectorite, Propylene Carbonate, Tocopheryl Acetate, [+/- (May Contain): Polyester-3, Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Maganese Violet (CI 77742), Blue 1 Lake (CI 42090), Red 6 (CI 15850), Red 7 Lake (CI 15850), Red 21 (CI 45380), Red 22 Lake (CI 45380), Red 27 Lake (CI 45410), Red 28 Lake (CI 45410), Red 30 Lake (CI 73360), Red 33 Lake (CI 17200), Red 36 (CI 12085), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Yellow 6 Lake (CI 15985), Yellow 10 Lake (CI 47005)]

MATTE METALS  

INGREDIENTS: Isododecane, Trimethylsiloxysilicate, Dimethicone, Cyclopentasiloxane, Cyclotetrasiloxane, Trihydroxystearin, Disteardimonium Hectorite, Propylene Carbonate, Tocopheryl Acetate, Phenoxyethanol, Ethylhexylglycerin [+/- (May Contain): Calcium Sodium Borosilicate, Calcium Aluminum Borosilicate, Polyester-3, Synthetic Fluorphlogopite, Tin Oxide, Hydrogenated Polyisobutene, Palmitic Acid, Mica (CI 77019), Titanium Dioxide (CI 77891), Iron Oxides (CI 77491, CI 77492, CI 77499), Bismuth Oxychloride (CI 77163), Bronze Powder (CI 77400), Blue 1 Lake (CI 42090), Red 6 (CI 15850), Red 7 Lake (CI 15850), Red 21 Lake (CI 45380), Red 22 Lake (CI 45380), Red 27 Lake (CI 45410), Red 28 Lake (CI 45410), Red 30 Lake (CI 73360), Red 33 Lake (CI 17200), Red 36 (CI 12085), Red 40 Lake (CI 16035), Yellow 5 Lake (CI 19140), Yellow 6 Lake (CI 15985), Yellow 10 Lake (CI 47005)]

WANDERLUSTER

INGREDIENTS:Polydecene, Silica Dimethyl Silylate, Squalane, Tocopheryl Acetate,
Flavor (Aroma)